Service - Quality policy & system
Quality Assures
Customer Satisfaction Quality Policy Do It Right at the First Time Continusous Improvement
Quality Assurance:
- Develops systematic actione to ensure quality requirements are met.
- Provides assureance needed to be built into products and operations.
Quality Control:
- Prevents indesirable changes of quality.
- Focuses on maintaining quality standards.
Quality Improvement:
- Increases the process effectiveness to provide added benefits to customers.
- Focuses on changing/upgrading quality standards.